Welcome
Dear Guest,
Thank you for choosing Granlibakken Tahoe as your lodging destination. Our staff is eager to help you enjoy your stay and create an experience that will make you want to visit us again and again.
If you need anything at all, please don’t hesitate to contact one of our team members.
We hope this guide will help familiarize you with our private resort and the many services we offer, as well as the spectacular North Lake Tahoe area.
Sincerely,
The Granlibakken Tahoe Team
Directory of Services
QUICK LINKS
Tips & Information
Granlibakken Tahoe is set within mountain terrain at a 6,200-foot elevation. Always breathtaking, the environment occasionally includes debris from pine trees and snow and ice in the winter. For that reason, we recommend you wear the appropriate clothing and footwear during these conditions.
Visitor Information
Maps and area information are available in the resort lobby and at the North Lake Tahoe Visitor Information Center in Tahoe City or online at GoTahoeNorth.com.
Check-Out
Please check out before 11:00 a.m. Late checkout cannot be guaranteed and must be approved by the Front Desk, and there is a late checkout charge of $25.00 per hour excluding taxes. A full night will be charged to your credit card on file for checkouts after 4:00 p.m.
Cots
Coleman foldable 30” by 80” cots are available at special request through the Front Desk. The number of cots is limited and provided on a first-come, first- served basis. The cost is $15.00 per stay, excluding taxes.
Credit Information
We accept American Express, Visa, Diners Club, Discover and MasterCard.
Emergency - Touch 0
In the event of an emergency, medical or otherwise, please contact the operator for immediate attention or call 9-911.
EV Charging Stations
As part of our ongoing commitment to support environmental sustainability, we offer JuiceBox Enel X electrical vehicle (EV) charging stations. One station is located near units 106/107 and the other just down from the Ski Hut.
Front Desk - Touch 0
The Front Desk is open daily. If you have an emergency and are unable to reach the Front Desk, please call 9-911.
Housekeeping - Touch 0
As part of our environmental sustainability efforts and to respect your privacy, no housekeeping services are scheduled for guests staying with us for three days or less. For longer stays, service is provided on the third day. However, on any day you may request towel service or full service with 24 hours of notice.
Ice and Vending Machines
Machines are located in the Main Lodge next to the Front Desk and Big Pine Lodge (101) building.
Internet Access
There is WiFi access throughout the Granlibakken complexes. Your room’s network name and WiFi password is printed on your registration card. Please contact the Front Desk if you need further assistance with Internet in your room. For dining and conference facilities, no password is required for the Granlibakken Wireless WiFi network.
Laundry
Download and use the PayRange app to use credit card payment, or use coins. Washers and dryers are located on the main floor of the Main Lodge and in Big Pine Lodge. Detergent and softener are in a coin vending machine in the Main Lodge laundry.
Lost and Found - Touch 0
For articles lost or found, please contact the Front Desk.
Mail and Parcels - Touch 0
Mail and parcels received at the hotel may be collected at the Front Desk.
Massage and Spa Treatments - Touch 503
Custom massage, hot stone therapy, and couple’s massage are available. Visit Lighthousespa.com for prices and services offered at our on-site day spa.
Meeting Rooms - Touch 201
Combine work and leisure. Meeting rooms are available to rent with videoconferencing equipment (if required) from 7:00 a.m. to 11:00 p.m. To make arrangements please contact the Groups office.
Messages - Touch 299
A flashing red light on your phone indicates you have a message. To retrieve telephone messages touch 299 and follow the instructions.
Pack ‘N Play
Playpens or Pack ‘N Plays are available at special request through the Front Desk. The number available is limited and will be provided on a first-come, first- served basis. The cost is $10.00 per night excluding taxes.
Parking
On-site parking is available for all registered guests. Granlibakken Tahoe is not responsible for items left in vehicles on the Resort property. Do not leave food in your car due to bears in the area, and keep the doors locked.
Select your parking place away from trees where pine cones or branches are less likely to drop on your vehicle. Keep your parking pass visible through your front windshield at all times.
Pet Policy
For the convenience of other guests and to help us provide the cleanest and most sanitary accommodations available, pets are not permitted. A $250.00 (excluding taxes) cleaning fee will be applied to any unregistered pets in guest rooms.
Restaurant
Cedar House Pub and Deck offers cozy fireside dining in the winter, and al fresco dining in the warmer months. You’ll find pub classics, a full bar, crafted coffees, specialty salads, daily specials, and child-friendly items. Since it is operated seasonally, please ask the Front Desk for more information, or use OpenTable.com for reservations, or Toast for to-go orders.
Coffees
Open seasonally, our Cedar House Deck or Rusty’s at the Ski Hill serves crafted coffees, pastries, beer, wine, and mixed drinks.
Rusty’s American Lunches
Rusty’s is open during the ski season inside our historic Ski Hut and serves up freshly prepared lunches, snacks, beer, wine, and hot drinks.
Groups Office - Touch 201
For personal assistance in group accommodations or booking your own meeting or event, please contact our Groups Department.
Ski, Snowboard, Sledding, X-country and Snow Shoeing
Granlibakken features its own intimate ski hill, perfect for beginner through intermediate skiers and snowboarders. The rental shop, ski school, warming hut, snack bar and snow play area are located on the lower road near the pool. The ski and sled hill is open mid-December through April, weather permitting.
Sledding Hill Open Daily - Touch 533
Rental Shop/Warming Hut Open Daily
Touch 533
Downhill and cross-country skis, snowboards, and snowshoes are for rent for use at our resort or neighboring ski areas. Helmet included with rentals. Lesson packages with rentals and lift tickets also available. Visit snowschoolers.com/granlibakken to book a lesson.
Granlibakken guests receive a 50% discount on sledding and lift tickets at our ski area. Show your room keycard or give your room number for your discount. There is access from the Granlibakken property to cross country and snowshoe trails. Ask for details at the Ski Hut or call 530-581-7533.
Smoking
All rooms at Granlibakken are smoke-free – this includes the smoking of cannabis. There is a cleaning charge of $250.00 (excluding taxes) per room for smoking in a room. Smoking is not permitted on the balconies and must take place at least 20 feet from any doorway. Designated smoking locations are provided outside of buildings at Granlibakken.
Swimming Pool and Hot Tub - Touch 0
The pool is open year-round, and children under the age of 14 years must be accompanied by an adult. One pool towel per guest is provided in your lodging room closet. Extra towels are available at the Front Desk. Pool hours in the winter are 4:00 p.m. to 10:00 p.m. or earlier upon request; summer hours are 10:00 a.m. to 10:00 p.m. Use your keycard to access the pool area. The dressing room, sauna, and shower are in the pool house.
No glass is allowed in the pool area. Plastic cups are available. No regular diapers may be worn in the pools, only swimming diapers are allowed.
Tennis Courts
Tennis Courts are open to Granlibakken Tahoe guests. Rackets and balls are available at the Front Desk. Courts are available on a first-come, first-served basis. During the summer months courts must be booked through the Front Desk, touch 0.
Telephone Services
Guest Rooms - Touch 0
Note: Long Distance Calls
Billed to Room
Touch 9 + 1 + Area Code + Number
Messages/Voice Mail - Touch 299
Airlines
Reno Tahoe International Airport
Alaska
1-800-252-7522
www.alaska-air.com
Allegiant Air
1-702-505-8888
www.allegiantair.com
American Airlines
1-800-433-7300
www.aa.com
Delta
1-800-221-1212
www.delta.com
Frontier Airlines
1-801-401-9000
www.flyfrontier.com
Jet Blue
1-800-538-2583
www.jetblue.com
Southwest
1-800-435-9792
www.southwest.com
United
1-800-864-8331
www.united.com
Volaris
1-855-865-2747
www.volaris.com
Airport Transportation
1-833-709-8080
North Lake Tahoe Express provides shuttle service to and from Reno Airport. You may also contact the Front Desk.
TV Channels
Safety and Security
For your safety and the security of your personal property, we offer the following services and suggestions.
Double Locks
For additional security, utilize the deadbolt lock provided on your door upon entering. This will prevent the door from being opened by a regular room key.
Admittance
Do not admit persons to your room without first confirming their identification. If there is any doubt about the person’s credentials, please contact the Front Desk.
Keys
Key cards are issued for the duration of your stay. Contact the Front Desk should you have any difficulty using your card. Some lodges with external entry doors require the use of your keycard for access between 12 AM and 6 AM. Please keep these doors closed to prevent wildlife from entering these lodges.
Fire
Please familiarize yourself with the location of the nearest fire exit stairway. Evacuation route signs are located on the inside of your unit’s entry door. In the unlikely event of a fire, please move quickly but calmly to the stairs. Avoid the use of elevators. Report fire or smoke to the Front Desk immediately.
Wildlife
The local bear community is active most of the year. There are also sometimes coyotes that pass through the property. Please maintain a considerable distance away from them. Go back inside if an animal is too close!
Please notify the Front Desk if the wildlife appears to be a nuisance or seems threatening. DO NOT FEED THEM! DO NOT LEAVE FOOD IN the CAR, ON YOUR DECK, OR NEAR WINDOWS IN YOUR ROOM! LOCK YOUR CAR WHEN UNATTENDED.
Fire Safety
Please familiarize yourself with the tips below so you are prepared in the rare case of a fire at our resort.
First, find two exits nearest your room. Be sure they are unlocked and unblocked.
Then, count doors between your room and exits so you’ll have a reference point if it’s smoky.
When you hear an alarm, act, don’t investigate.
If the fire is in your room, get out and close the door. Once out, report the fire.
If the fire is not in your room, leave if you can. First, feel your door, if it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor. Take your key so you can go back if you can’t use your exits.
If your room door is hot, don’t open it. Your room may be the safest place to be. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal out your window. Call the Fire Department and wait to be rescued.
Do not place ski boots or jackets on or next to heaters in the room. Make sure the flue is open when building a fire in the fireplace.
Ski Safety Information
Ski California and its member resorts created the Mountain Safety Guide to educate guests on how to ski and snowboard responsibly and safely while having a fun experience.
Learn More and View the Mountain Safety Guide Here
Additional Information
From the Granlibakken Property Homeowners Association (GPOA)
Quiet Hours
Quiet hours are from 10:00 p.m – 8:00 a.m
Unreasonable or excessive noise (inside or outside a unit) is prohibited at all times. Placer County STR noise ordinance applies.
Learn More at County of Placer Good Neighbor Policies
Smoking
Smoking is prohibited for all inside Common Areas. Smoking is allowed on Granlibakken grounds in designated areas. Disposing of cigarette butts on the grounds is a fire hazard and strictly prohibited.
Storage
Storage in GPOA common space inside buildings including hallways and stairwells is prohibited. GPOA retains the authority to move items for safety and/or construction needs etc. Items deemed to be abandoned and after every reasonable attempt has made to contact homeowner, shall be removed.
Kayaks, paddleboards, inflatable rafts, skis, snowboards, canoes, bicycles, golf clubs, and other large personal recreation items shall not be left or allowed to stand on any part of the GPOA property.
Storage of any kind including boats, snowmobiles, ATVs, RVs and/or utility trailers, or storage units on GPOA parking lots is prohibited.
Parking Rules
Any vehicle parked on an unsurfaced portion of any GPOA owned property would be subject to immediate towing at the vehicle owner's expense.
Inoperable vehicles (e.g., flat tires, no license plates, outdated registration, etc., are considered inoperable) parked for more than seven (7) days will be considered abandoned and towed away at the owner's expense. This rule applies to all homeowners, occupants, tenants, and guests of units. The homeowner of the unit will be responsible for towing costs if the occupant, tenant or guest of the unit does not pay said costs.
Parking of a recreational vehicle on GPOA property is prohibited. Parking permits are required and are provided by the Agent on request.
This Directory Prepared By: Regal Publications 2024