House Policies

The following rules are enforced to protect and enhance your vacation. We ask that each guest observe these rules without exception.

PARKING
All vehicles must display valid parking permits from the rear view mirror while parked on property. Any vehicle not properly parked in one parking space or not displaying permit is subject to towing at owner’s expense. The Sands Ocean Club Resort and The Sands Ocean Club HOA are not responsible for any loss or damage, or the contents of any vehicle or trailer parked on property.

BALCONIES
No throwing of any items from the balcony (SC LAW), included but not limited to feeding birds.
Please do not hang any flags, towels, personal items, or clothing from the balcony railing.
No fireworks are allowed to be in, around, or ignited from the property or balconies.
No grilling from balcony.

PET POLICY
Sorry, but there are no pets allowed on property. Service animals are allowed.

NOT PERMITTED
No skateboards, hoverboards, bicycles allowed in the buildings.
Please do not remove any towels, linen, or furniture from property including guest rooms.
Hazardous materials or flammable liquids are not permitted on property.
No smoking in the buildings or within 10 feet of an entrance door.

SPECIAL NOTES
No alcoholic beverages allowed on the beach. (SC LAW)
Please respect the requests of our Staff. They are here to serve you and ensure the enjoyment and safety of our most valued resource, our guests.

The Convenience Store, Gift Shop, River City Cafe and Laundry Facility are all privately owned and operated. These amenities are not managed by The Sands Ocean Club Resort.

Guest Services

AIRLINES
Allegiant Airlines - 702-505-8888
American Airlines - 800-433-7300
Delta Airlines - 800-221-1212
Porter Airlines - 800-619-8622
Spirit Airlines - 800-772-7117
United Airlines - 800-241-6522

ATLANTIS SPA - Dial 5188
Dial 5188 to set up an appointment and discuss packages.

BEACH SERVICES
Umbrellas and chairs are available, seasonally, for rent from the lifeguards on the beach.

CHECK-IN TIME - 4:00 P.M.
And anytime after 4:00 P.M.

CHECK-OUT TIME - 11:00 A.M.
Please return keys to the Front Desk.

CONVENIENCE STORE (ANNIE’S MARKET)
Dial 4110
Located on the first floor in the North Hallway.

CRIBS - Dial 4000
Portable pack n play cribs are supplied at no charge upon availability.

FAX SERVICES - Dial 4000
Available at the Front Desk for a fee.

FITNESS ROOM - Dial 4188
Located on the ground floor next to the Indoor Pool. Your room key will access the area.

FRONT DESK - Dial 4121

GUEST SERVICES - Dial 4000
Information on area attractions, restaurants, golf courses and sightseeing.

GIFT SHOP (ANNIE’S TREASURES)
Dial 4166
Located on the first floor in the Plaza.

GOLF - Dial 4000
FREE ROUND OF GOLF AT DIAMOND BACK GOLF COURSE IS INCLUDED WITH EVERY SANDS OCEAN CLUB RESERVATION.
We can also book tee times for every public golf course on the Grand Strand.

HOUSEKEEPING - Dial 4130

ICE MACHINES
Located on floors 5, 8, 11, 14 for units in the Main Towers ending in 01-34.
Located on floors 4, 8, 17 for units in the Executive Tower ending in 35-40.

LAUNDRY
Coin-operated washers and dryers and a change machine are located on the ground floor by the north elevators. Laundry facility is open 7:00 A.M. - 10:00 P.M.

LOST AND FOUND - Dial 4000
If you have misplaced something, call 4000 or see the Front Desk and we will try to locate the items for you.

MAIL/POSTAGE
Mail leaves from the Front Desk daily. Stamps can be purchased from the Front Desk as well.

OCEAN ANNIE’S BEACH BAR - Dial 4168
Open seasonally 11:00 A.M. - 11:00 P.M. weather permitting Live entertainment daily (Seasonally)

RIVER CITY CAFE - Dial 4182
Open seasonally 11:00 A.M. - 11:00 P.M.
Lunch through dinner, dine-in and take-out available.

SANDALS LOUNGE - Dial 4163
Open Daily 4:00 P.M.
Happy Hour from 4:00 P.M. - 7:00 P.M. with free hors d’oeuvres and discounted drinks for bar patrons.
Nightly Karaoke and Dance Party (Seasonally) Check with Front Desk.

SPECIAL PACKAGES
Sands Ocean Club offers a variety of specials, please contact the Front Desk for more information.

WAKE UP CALLS - Dial 4000

VENDING MACHINES
Located on floors 5,11,14 of the main tower. Located on ground floor.

Pool Information

OUTDOOR POOL HOURS
8:00 A.M. - 11:00 P.M.

INDOOR & JACUZZI POOL HOURS
8:00 A.M. - 11:00 P.M.

POOL AND JACUZZI RULES
•  There are no lifeguards on duty, please observe the rules posted at the pools for your safety and enjoyment.
•  Children under 14 must be accompanied by an adult.
•  TOWELS DO NOT RESERVE POOL LOUNGE CHAIRS.
•  No glass containers allowed in the pool or deck areas.
•  No coolers allowed in the pool or deck areas.
•  No alcoholic beverages are allowed in the outdoor pool area, unless purchased from the ABC licensed vendor on property (SC LAW)

HAVE FUN! AND PLEASE RESPECT THE QUIET TIME OF OTHERS.

Television Channels

Safety Tips

UPON ARRIVAL
•  Please locate fire exits and staircases, alarm pull stations, and fire extinguishers on your floor.
•  Please locate in-room safe located in a main closet in the room. This safe is there to keep your valuables protected in the room. To operate it you will pick out a 4 digit code to lock the safe and that same 4 digit code will unlock the safe at your discretion.

IN CASE OF FIRE
•   Stay calm
•   Call 911
•   If possible, close doors around the fire area
•   Pull the nearest fire alarm
•   Exit from the building (if at all possible)
•   Take your room key with you

SMOKE
•  If your room is filled with smoke, fold a wet towel into a triangle and tie it over your nose and mouth. Get on your hands and knees (or stomach) and crawl to the door. Feel the knob; if hot, do not open. If cool, open slowly. Take your room key. If hallway is filled with smoke, stay next to the wall and count the doors as you crawl to the exit staircase. Walk down the exit staircase. If the staircase begins to fill with smoke, return to your room. 

IF YOU CANNOT LEAVE THE ROOM
•   From phone in room dial 9911
•   Shut off air conditioner
•   Wedge a wet cloth under the door and around the doors and vents.
•   Remove the drapes from the sliding glass door.
•  Check to see if there is smoke outside the glass door. If there is no smoke outside, the door may be opened. Hang a sheet or light colored material outside. This will signal your location, letting firefighters know that the room is occupied.
•  Fill the bathtub or sink with cold water for firefighting. Use ice bucket or other container to keep water available to quickly moisten the wet cloths that are keeping the smoke out.
•   Do not break the sliding glass door, do not jump.
•   Stay low and continue firefighting until help arrives.

This Directory Prepared By: Regal Publications 2023
(571) 329-4264 • www.regalpub.com