Directory of Services

Beach Chairs

Beach Chairs are located between Bldgs. B & C. An attendant is available to assist you between the hours of 7:00 A.M. and 6:00 P.M.

Beach Towels

Beach Towels can be exchanged at the Front Desk during normal business hours.

Bell Services

Our quick and efficient Bell Staff will be happy to assist with pickup of your luggage at your room when ready for check out.
340-775-2600

Car Rental

Car Rental is located 2 miles away in Smith Bay for your convenience. Auto Rental will pick up at the property. Call 340-779-2600. Hours are 8:00 A.M. to 5:00 P.M. Monday to Saturday, and Sunday 10 A.M. to 2:00 P.M.

Check-Out Time

Check-out time is 11:00 A.M. Luggage storage is available from Bell Services. Please contact our Front Desk for assistance.
340-775-2600

Concierge

The friendly staff is your connection to what’s happening at the hotel and on the island.

Doctor

Red Hook Family Practice, provides consultation. Call the Operator or Dial 340-775-2303.

Emergency

Medical, fire, or any other emergency should be reported to the Hotel Operator for immediate action.

Dial 911 or 340-775-2600 or 340-690-6497 after hours.

Front Desk

Your unit is managed by Exclusive Resorts Management and our reception desk is located in Building A, Unit 201. We are open 7 days a week.

Housekeeping

Scheduled housekeeping is provided Mondays, Wednesdays, Fridays and Saturdays. Our Housekeeping Department can provide additional pillows, cribs, rollaways and other special services.
340-775-2600

Internet Service

Wi-Fi is complimentary, at check in the agent will provide each guest with the username and pass work.

Lost and Found

To inquire about an article misplaced in the hotel, please contact the Front Desk
340-775-2600 or check with security at the gate.

 Power

Occasionally the power does go out on the island from minutes to hours at a time. The local Water & Power Authority is the primary source of the Resort’s electric power. Should the power go out for an extended period of time, the hotel Front Desk staff will update you as the information is made available.

 Privacy

Please place the privacy sign on your door and turn the special bolt on your entry door should you not wish to be disturbed.

 Religious Services

A listing of churches and synagogues is available at the Front Desk. 340-775-2600

 Reservations

Our in-house reservations department is open daily 9:00 A.M. to 9:00 P.M. Dial.
340-775-2600. Or, you may book online at www.Antillesresorts. com for your next vacation.

 Restaurants and Lounges

A complete listing is located in the “Dining & Entertainment” section of this guide. For more information and reservations: 340-775-2600

 Safes

In-room safes are located in the closet of your room and are complimentary for guests use. Contact the Front Desk for assistance. 340-775-2600

 Snorkel Equipment

Snorkel Equipment is available for use free of charge from our office.

Safety and Security Procedures

Emergency Response Team

In Case of the following emergencies, please dial 911 or 340-775-2600: Security / Safety

Fire Department

Traveler’s Tips

1.  Do not answer the door in your room without verifying who it is. If a person claims to be an employee, call the Front Desk and ask if someone from our staff is supposed to have access to your room and for what purpose.

2.  Close the door securely whenever you are in your room and use all the locking devices provided.

3.  Do not needlessly display guest room keys in public, or carelessly leave them on restaurant tables, at the swimming pool, or other places where they can be easily stolen. If you do misplace your room key, please report it to the Front Desk.

4.  Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.

5.  Do not invite strangers to your room.

6.  Place all valuables in the safe provided in your room.

7.  Do not leave valuables in your vehicle.

8.  Check to see that all sliding glass doors are locked. If you are on the beach level, please enter and exit your room from the front door so you can lock your sliding glass door.

9.  If you see any suspicious activity, please report your observations to Hotel Security.

Transportation

Airlines

For 800 numbers listed, dial 1 + 800 number.

For all numbers beginning with 340, dial the last 7 digits.

American / American Eagle
………………………………….800-474-4884

Cape Air………………………...800-352-0714

Delta…………………………….800-221-1212

jetBlue………………………….800-538-2583

Seaborne………………………..340-773-6442

Sea Flight………………………340-714-3000

Spirit Airlines……………………800-772-7117

United Airlines…………………800-231-0856

Ferry Boat Schedules

Water ferries depart the Red Hook Dock to St. John and the British Virgin Islands on a daily basis. Please contact the Guest Activities Desk for more information. 340-775-2600.

Ground Transportation

The Virgin Islands Taxi Association is associated with the resort for all of your transportation needs. They are available at the lobby from 7:00 A.M. to 11:00 P.M. If you require special times for a taxi, prior arrangements should be made through the taxi stand at 340-775-2600. The Virgin Islands Taxi Association is available from the hotel to take you to your destinations. The fares are set by the VI Government on a per person, point to point basis. The Front Desk has a list of fares to popular destinations; please check with your driver before depart- ing. Also, private island tours are available and will pick you up by appointment.

Fitness & Recreation

Swimming Pool

Relax on a float in our two-level quarter acre sparkling pool located on the beach in front of Building D.

 Health Club

Although the hotel does not presently have its own health club facility, our Concierge staff will be happy to make arrangements for you to “work out” or take an aerobics class.

 Jogging

The best and most beautiful jog you can have is early morning along the beach. However, if your ankles are not up for the intensity of the sand, we recommend the National Park dock road on the other side of Red Hook. It is flat, smooth and one lap is exactly a mile. We do not recommend jogging along the main road.

Dancing and “Limin”

See Concierge for locations or call the Front Desk at 340-775-2600 for suggestions.

This Directory Prepared By: Regal Publications 2023
8684 Doverbrook Dr. • Palm Beach Gardens, FL 33410
(571) 329-4264 • www.regalpub.com