Guest Services

Airline Information
Allegiant Airlines - 1-702-505-8888
American Airlines - 1-800-433-7300
Delta Airlines - 1-800-221-1212
Porter Airlines - 1-888-619-8622
Spirit Airlines - 1-801-401-2222
United Airlines - 1-800-864-8331

Amenities - .Dial 0
The Hotel can provide baby cribs and rollaway beds with advance notice. There is a $5.00 per day fee. If your room is not equipped with a hairdryer, one is available at the Front Desk. The number of available cribs is limited and will be provided on a first-come, first-served basis.

Banks / ATM Services
Located for your convenience in our Hotel Lobby.

Chamber of Commerce
For maps and area information contact the Myrtle Beach Chamber of Commerce at 843-626-7444.

Check Cashing
Due to the limited amount of cash kept on the property, the Hotel is unable to provide check cashing services. ATM is located in our Information/Brochure Room in the Guest Reception Lobby.

Check-Out
Check-out time is 11:00 a.m. Late check-outs will incur an additional charge.

Copy Service- Dial 0
Copy service is available at the Front Desk. The charge for Hotel guests is 5¢ per copy.

Credit Information
We accept American Express, Visa, Discover, and MasterCard.

Emergency - Dial 0
In the event of any emergency, medical or otherwise, please contact the Front Desk for immediate attention.

Executive Offices - Dial 2100
Our Executive Staff is readily available to answer questions or offer assistance.

Exercise Room
Our Exercise Room, located in South Tower 1, ground floor, is fully equipped for your fitness needs. You must be 18 years of age and a registered guest to use this facility. An I.D. or Drivers License is required prior to checking the exercise key out at the Front Desk.

Fax Machine - Dial 0
Fax service is available for your convenience, for a fee. The Resort fax number is 843-626-8772.

Golf Information - Dial 2101
Golf Director Office is located in the Guest Reception Lobby.

High-Speed Internet
Wireless Internet is available throughout the property. Please call “0” for username and password.

Homeowner Services - Dial 0

Homeowner Service Office located in the Reception Lobby.

Housekeeping - Dial 0
Call our Housekeeping Department for early room make-up service, no service, extra linens, towels, or blankets. Hours are: 9:00 a.m. to 3:00 p.m., Monday through Sunday.

Ice Machines
North Tower - Floors 1, 5, and 8.
Main Tower - 2, 4, 6, 8, 10, and 12. South Tower I - 1st floor.

Vending
North Tower - Snack: Ground floor
Soda: Ground floor
South Tower - Snack: Ground floor Soda: Ground floor

Lost and Found - Dial 0
For articles lost or found, please contact the Front Desk.

Mail and Messages - Dial 0
Mail and messages received at the Hotel may be collected by either calling or stopping by the Front Desk.

Parking
Complimentary parking is available for all registered Hotel Guests. The Hotel cannot be responsible for items left in vehicles on the Hotel property. All vehicles must be registered and have a parking pass displayed on the rear-view mirror of the car, or car is susceptible to being towed at the owner’s expense. One parking pass per unit. Meter parking is not Boardwalk property. Please do not park on the large blue dots marked pay – this is not Boardwalk property.

Pet Policy
For the convenience of other guests and in an effort to help us provide the cleanest and most sanitary accommodations available, pets are not permitted. The Front Desk will be glad to help you make other arrangements for your pet.

Reservations - Dial 0
Reservations may be made nationwide by dialing our toll-free number, 1-800-535-2297, or contact the Front Desk for assistance.

Rollaway Beds
Rollaway beds are available through the Front Desk.

The number of rollaway beds are limited and provided on a first-come, first-served basis. There is a fee of $5.00 per day.

Safe Deposit Boxes - Dial 0
Please do not leave money or valuables in your room. Under state law the Hotel cannot be responsible for the loss of articles unless properly secured in the safety deposit boxes located at the Front Desk. Guests must see a manager between the hours of 9:00 a.m. and 10:00 p.m.

Show Packages - Dial 0
You can purchase show tickets at the Guest Reception counter.

Swimming Pool…………….…………...Dial 0
Our swimming pool hours are 10:00 a.m. to 10:00 p.m.

Children must be accompanied by an adult. No glass is permitted in the pool area. Swim at your own risk, as there is no lifeguard on duty. Pool towels are not provided by the Hotel. Guests are not allowed to place towels on lounge chairs prior to using them.

Hotel pool/yard furniture is NOT FOR BEACH USE. Beach chairs can be rented by Beach Rental Services.

Lazy River – All guests must use a raft while in the Lazy River.

Transportation - Dial 0
We will be happy to arrange for taxi service or make recommendations concerning your transportation needs.

Wake-Up Service - Dial 0
If you would like a wake-up call, please notify the Hotel Operator.

Television Channels

Property Map

Safety & Security

Your safety and the security of your personal property are of the utmost concern to those of us who welcome you as our guest. We urge you to take advantage of the following suggestions.

Safe Deposit Boxes
Do Not Leave Money Or Valuables In Your Room. 

We provide safe deposit boxes for your use in our Front Office at no charge. Under state law, the Hotel is not responsible for loss unless articles have been secured properly in these boxes.

Double Locks
For additional security, utilize the deadbolt lock provided on your door upon entering. This will prevent the door from being opened by a regular room key.

Admittance
Do not admit persons to your room without first making positive identification. A “peep hole” is provided for your convenience. If there is any doubt about the person’s true identity, please contact the Front Desk.

Keys
Do safeguard your key. Be sure to leave it with the Front Desk upon departure. Do not leave it in your room or in the door. Do not give your key to others. A lost key will incur a fee.

Fire
Please familiarize yourself with the location of the nearest fire exit stairway. In the unlikely event of a fire, please move quickly but calmly to the stairs. Avoid the use of elevators. Report fire or smoke to any Resort employee. Please refer to the instructions on the back of the entrance door for detailed evacuation instructions.

We hope that these procedures will contribute to your comfort and well-being during your stay at our Resort.

Fire Safety Information

TO OUR GUESTS: Please review the location of exits, alarms, and fire equipment on your floor as soon after check-in as is practical.

When You Check-In...
• Find two fire exits nearest your room. Make sure that they are not locked or blocked. Count the doorways and other features between your room and the exits so that you can find your way out in an emergency. Review the floor plan on the inside of your guest room door.
•  Learn the layout of your room and know how to unlock your door in the dark.
• Put your room key and a flashlight close to where you sleep so you can find them easily. You will need the key to get back into your room if smoke or fire blocks your exits.

If The Room Door Is Not Hot Or There Is No Smoke In The Hall...
• Check to see if the hall is clear of smoke. If it’s clear, it’s probably safe to leave your room. Grab your key, close the door securely behind you, and walk to the exit.
• Walk down to the ground level holding on to the handrail to protect yourself from being knocked down by someone in a panic. If you encounter smoke or fire at lower levels, turn around and walk up to clearer air, go to the roof if it is accessible, or use another exit.

If The Room Door Is Hot Or There Is Smoke In The Hall...
•  Don’t panic. You can stay in your room and still survive a fire.
• Fill the tub with water for wetting towels, sheets, etc. The tub water might also be needed for cooling down the walls. An ice bucket or wastebasket can be used for bailing water.
• Seal the door from smoke with wet paper towels, cloth towels, tissues, sheets, etc. Cover or block the vents, too. You could tape a magazine over the vent or stuff it with wet towels, etc.
•  If the phone works, call for help. Hang a sheet out the window to signal fire fighters, but don’t try to use it to climb down.
• In spite of your efforts, if smoke still enters your room, make a tent over your head with a blanket or sheet at a slightly opened window and breathe air that is free of smoke. If the windows do not open, you may have to break one out with a chair or drawer, but only do this as a last resort. If smoke can enter your room from outside the window, do not open it. Once you break the window you won’t be able to close it.

If A Fire Starts In Your Room…
•  Evacuate your room immediately. Grab your key and close the door securely behind you.
•  Sound the alarm and notify your neighbors.
•  Use the nearest phone to call the Front Desk or Hotel Operator right away.
•  Walk to safety via the fire exit.
•  Do not use the elevators.

This Directory Prepared By: Regal Publications 2023
(571) 329-4264 • www.regalpub.com